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Frequently Asked Questions:

1) What should I do if there is a problem with my order?

Unfortunately sometimes there are issues with orders, and in the unfortunate circumstance when this is you, you should contact our customer service team.

2) How can I find a specific product?

You can either use the navigation links at the top of each page, or you can use the search box at the top left of each page. If you are still unable to find the product you are looking for please contact us on 01903 755335 or email us sales@safetwearandsigns.co.uk.

3) Can I return my order?

Safety Wear and Signs Ltd allows you 12 working days to return a product that you are not satisfied with. You can return the product within this time period, at your own expense, accompanied by your invoice. We request that you send us the merchandise by recorded post and that you purchase insurance with the carrier for the value of the merchandise. This is notably necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility.

The present right of return only applies to products that are returned in their original, complete condition (packaging and accessories etc.). Any product that has been damaged, or is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will NOT be refunded.

We regret postage and packaging cannot be refunded. We can only refund the card originally used for payment.

Custom goods will not be refunded.

4) How long does delivery take?

Postage is sent next day delivery please call 01903 755335 if you need a consignment number. As some items we send are personalised we aim to dispatch all orders in 5-6 working days. Dispatch times are based on receiving your order and artwork before 13:00. Please allow up to 7 working days from confirmation of order for delivery.

5) What types of signs do you offer?

At Safety Wear & Signs we are able to offer any type of signage, from bespoke shop front signage to a health and safety sign.

6) Can you personalise my garments?

For information on our branding service please see our 'Add your Logo' page.

7) Can I become a trade customer?

Please contact us to become a trade customer, with benefits of paying on a 30 day credit account and in store cards. Download our credit account application form here.

8) Do you do discounts on bulk orders?

Yes we do discounts on bulk orders but prices do vary. If you have any questions about discounts please dont hesitate to contact us.

9) If i have seen a product that i like but its not on your website would you be able to order it for me?

We can get most types of safetywear but for specific enquiries please contact us.

10) How much do you charge for postage and packaging?

Our prices vary depending on how much you spend here is the price guideline:

£0.00 - £75.00 + VAT

£5.42 + VAT

£75.00 >

£ FOC

11) Can I Buy direct from the manufacturers such as Snickers and Dickies?

No, All of the manufacturers that we deal with will only sell to end users through distributors like us. the websites you see described as 'brand-online' are simply distributors like us.

Any further questions please contact us.